Principal Consultant

Don Smith

Driving strategic BSS/OSS transformation globally. Fluent in Japanese

25+ Years of Global Excellence

Results-driven pre-sales consultant and solution architect with a proven track record in telecom OSS/BSS and business process transformation. From leading $35M deal wins at IBM to rescuing global projects in Japan, Greece, and the US, I specialize in high-stakes technology evaluation and stakeholder engagement.

Core Expertise

Japan Market Entry

Strategic software strategy and market analysis for US-based firms targeting the Japanese telecom landscape. Fluent in Japanese with deep local experience.

BSS Transformation

Expertise in Salesforce Communications Cloud, Oracle BRM, and TM Forum OpenAPI to modernize legacy operations for global CSPs.

Experience Highlights

ideaHelix (contractor)
2025
Lead Business Process Analyst
Capgemini (contract)
2024
Senior BSS Transformation Manager
Smith Consultancy
2023 — Pres.
Owner & Principal Consultant
Evergent Technologies
2022 — 2023
Presales Solution Architect Lead
Amdocs
2021 — 2022
Solution Sales Lead
IBM Global Business Services
2013 — 2021
Associate Partner
Accenture Japan
2012 — 2013
Senior Principal
IBM Global Business Services
2008 — 2012
Senior Managing Consultant

Let's Connect

Available for strategic consulting, pre-sales leadership, and solution architecture engagements.

+1 (888) 806-6001

don@smithconsultancy.tech

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